Customer Support in
WhatsApp
Live Chats, Campaigns & AI Automation

SaaS-WA is a web-based tool that helps businesses to manage WhatsApp communication more effectively, built especially for business needs

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Bulk Messaging

AI Chat Handling

Multi-Device

Analytics

Live Chat

SaaS-WA Features

What is SaaS-WA ?

SaaS-WA is a powerful web-based tool designed to help businesses manage WhatsApp communication more easily. It lets you send bulk messages, chat live with customers, use multiple devices, and automate replies with AI. Built for business needs, it also offers helpful analytics—all in one simple dashboard to keep your customer communication fast, smart, and organized.

WhatsApp Bulk Messaging

SaaS-WA’s bulk messaging feature allows you to send pre-approved WhatsApp message templates to large groups of contacts in seconds.

Create a Campaign: Give your campaign a name, like “Winter Sale” or “Order Updates,” to easily track it later.

Choose / Create a Template: Select from pre-approved Marketing or Utility templates that suit your needs, or create your own by adding the necessary details.

Select a Contact Group / Create a Contact Group: Pick or create the group of contacts you want to target & Hit Send.

AI-Powered Chat Handling

After enabling the OpenAI chatbot, it automates customer support using AI. It responds to common queries instantly, qualifies leads, and assists users 24/7 without manual effort.

Instant Responses: Answer customer questions in real time, even when you are not available at that time.

Smooth transition: Easily transition from AI to human agents while maintaining conversation history and context.

Scalability: Manage multiple chats simultaneously, ensuring no customer is left waiting.

Live Chat - Build Stronger Connection

SaaS-WA’s live chat lets you talk to customers instantly through a simple chat screen. You can reply free within a 24-hour window(Service Conversation).

Multi-agent support: Assign conversations to team members based on availability and expertise.

Seamless handoffs: Transfer chats between AI and human agents without losing conversation history.

Context preservation: Full message history and customer data at your fingertips.

Comprehensive Analytics

There are two types of analytics Features available in SaaS-WA

1. Instant bulk messaging Campaign analytics

You can track:

The number of messages successfully sent(to server).

Messages that failed and why(from the server).

Option to resent the failed messages.

2. Template based analytics

In the template page by selecting the specific template, we can see the message status(sent, Delivered, read, click and cost) over the last 25 days. This is a very accurate measurement from meta.

Contact & Group Management

SaaS-WA allows you to create and organize contact groups for targeted campaigns. You can add contacts in two ways:

CSV Upload: Import contacts in bulk by uploading a CSV file with fields like Name and Phone Number. SaaS-WA validates and structures the data automatically, and you can download a CSV template for easy formatting.

Manual Entry: Add contacts one by one for smaller, more specific groups.

Multi-Device Support

SaaS-WA lets your team access the platform from multiple devices like desktop, tablet, or mobile without restrictions. Whether you’re in the office or any other places, you can manage conversations and campaigns in real time.

Simultaneous access: Multiple team members can work from different devices.
Real-time sync: All data updates instantly across devices.
Mobile optimized: Full functionality on smartphones for on-the-go management.

LIVE DEMO

Experience the Power of WhatsApp Automation in Action

Discover how our platform simplifies WhatsApp communication — from sending bulk messages to real-time analytics. Try the live demo and see the impact in minutes.

Pricing Plans

Simple and affordable options

Monthly

€10

per month

6 Months

€50

every 6 months

Yearly

€100

per year

Complete Feature Breakdown

Features	Included
Core Platform
Web-based WhatsApp Management
Multi-Device Support (Desktop, Tablet, Mobile)
Messaging
Bulk Messaging with Pre-approved Templates
Marketing & Utility Message Templates (Meta-approved)
Live Chat with 24-hour Session Window
AI Automation
AI-Powered Chat Handling (OpenAI)
24/7 Automated Customer Support
AI to Human Agent Handoff
Management & Analytics
Contact & Group Management (CSV Upload)
Instant Bulk Messaging Analytics
Template-based Analytics (25-day tracking)